Manager, NA Operations
ApplyAbout Us
SharkNinja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people’s lives in homes around the world. Powered by two trusted, global brands, Shark and Ninja, the company has a proven track record of bringing disruptive innovation to market and developing one consumer product after another has allowed SharkNinja to enter multiple product categories, driving significant growth and market share gains. Headquartered in Needham, Massachusetts with more than 4,100 associates, the company’s products are sold at key retailers, online and offline, and through distributors around the world.
Title: Manager, NA Operations
Reports to: Senior Manager, North America Transportation
Location: Onsite – Southaven, MS Distribution Center
KEY RESPONSIBILITIES
The Manager, NA Operations is a key member of our Transportation and DC Operations team in North America. This individual will play a key role in Transportation strategy and execution across prepaid, collect (CPU), carrier management, intercompany transfers, and Transportation Management System (TMS) administration. In addition, the Manager assists with distribution excellence, operational efficiency, and continuous process improvement to ensure service, cost, and performance objectives are consistently achieved. This is a hands-on role requiring strong cross-functional collaboration, data-driven decision-making, and a continuous improvement mindset.
Specifically, the Manager, NA Operations will support the Logistics team by:
- Oversee carrier selection, rate negotiation support, performance management, and relationship development.
- Monitor freight spend, identify cost-saving opportunities, and drive optimization initiatives.
- Resolve transportation disruptions proactively while minimizing cost and service impact.
- Partner with DC leadership to ensure seamless inbound and outbound execution.
- Drive operational efficiency in receiving, shipping, inventory movements, and intercompany transfers.
- Lead continuous improvement initiatives across departments
- Analyze transportation and distribution data to identify trends, inefficiencies, and opportunities.
- Drive improvement in the customer experience associated with SharkNinja B2B/DTC.
- Drive improvement in warehousing, KPI’s, handling costs, performance, and customer satisfaction levels across the US.
- Build and maintain partnerships with 3PL teams and carriers to drive customer satisfaction, deliver on growth and drive continuous improvement.
- Take on additional logistics or operations projects as requested (e.g. DTC fulfillment, IB Transportation, light manufacturing).
PROFESSIONAL EXPERIENCE/QUALIFICATIONS
The ideal candidate will bring hands-on experience in transportation and distribution environments, with a proven ability to execute efficiently in fast-paced settings. They demonstrate ownership of carrier performance, freight spend management, and daily operational flow while proactively resolving disruptions to protect service and cost targets. This individual partners effectively with transportation and distribution center leadership, along with cross-functional teams to ensure seamless inbound and outbound execution. They leverage data and KPIs to identify inefficiencies, drive continuous improvement initiatives, and implement process enhancements that improve service levels and operational performance. Above all, they combine analytical thinking with practical execution to deliver measurable, sustainable results.
The ideal candidate for this Manager role will have:
- Experience in DC Operations, focusing on operational execution for both retail and DTC shipments.
- Management or coordination of multi-site operations.
- Cross-functional teamwork to implement operational changes and improvements.
- Use of KPIs to monitor and report on operational performance.
- Operational interaction with 3PL providers to enhance efficiency and reduce costs.
- Understanding of freight solutions including FTL, LTL, IMDL, etc.
- Proactive problem-solving abilities in a dynamic, fast-paced environment.
- Strong communication skills to maintain internal and external relationships.
- Commitment to meeting deadlines and following through on tasks.
EDUCATION & EXPERIENCE
- Bachelor’s degree in Supply Chain, Business, Operations Management, or related field preferred.
- 5+ years of progressive experience in transportation, distribution, or supply chain operations.
- Strong knowledge of freight management (LTL, FTL, intermodal preferred).
- Proven experience in carrier management and freight cost optimization.
- Strong analytical skills with proficiency in Excel and reporting tools.
OTHER REQUIREMENTS
- Travel Required - up to 25%
- Flexible work schedule to accommodate virtual meetings with other regions
Salary and Other Compensation: The annual salary range for this position is displayed below. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.
The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, flexible spending accounts, health savings accounts (HSA) with company contribution, 401(k) retirement plan with matching, employee stock purchase program, life insurance, AD&D, short-term disability insurance, long-term disability insurance, generous paid time off, company holidays, parental leave, identity theft protection, pet insurance, pre-paid legal insurance, back-up child and eldercare days, product discounts, referral bonus program, and more.
Our Culture
At SharkNinja, we don’t just raise the bar—we push past it every single day. Our Outrageously Extraordinary mindset drives us to tackle the impossible, push boundaries, and deliver results that others only dream of. If you thrive on breaking out of your swim lane, you’ll be right at home.
What We Offer
We offer competitive health insurance, retirement plans, paid time off, employee stock purchase options, wellness programs, SharkNinja product discounts, and more. We empower your personal and professional growth with high impact Learning Programs featuring bold voices redefining what’s possible. When you join, you’re not just part of a company—you’re part of an outrageously extraordinary community. Together, we won’t just launch products—we’ll disrupt entire markets.
At SharkNinja, Diversity, Equity, and Inclusion are vital to our global success. Valuing each unique voice and blending all of our diverse skills strengthens SharkNinja’s innovation every day. We support ALL associates in bringing their authentic selves to work, making an impact, and having the opportunity for career acceleration. With help from our leadership, associates, and our community, we aim to have equity be a key component of the SharkNinja DNA.
Learn more about us:
Life At SharkNinja
Outrageously Extraordinary
SharkNinja Candidate Privacy Notice
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For candidates based in all regions, please refer to this Candidate Privacy Notice.
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For candidates based in Vietnam, please refer to this Candidate Privacy Notice.
We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, disability, or any other class protected by legislation, and local law. SharkNinja will consider reasonable accommodations consistent with legislation, and local law. If you require a reasonable accommodation to participate in the job application or interview process, please contact SharkNinja People & Culture at [email protected]
“The path to outrageously extraordinary is rarely a straight line, and it's in those unexpected turns where SharkNinja truly thrives.”
Mark Barrocas, ceo
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