Customer Supply Chain Director France & Benelux

Customer Supply Chain Director France & Benelux  

Paris, France / Hybrid – 3 days per week in our Paris office  

As we continue our rapid growth, we’re looking for a France & Benelux Customer Supply Chain Director to join our EMEA Operations team.  

As a key member of the EMEA Operations Leadership team, the successful candidate will leverage a relentless desire to win and drive our continuous improvement ethos that seeks the best solution to deliver the world-class results that SharkNinja has consistently generated over the last decade.  

What You'll Do:  

• Lead cross-functional supply chain operations for the France & Benelux markets to enable continued growth and deliver outstanding service to our consumers and retailer partners  

• Be the face of SharkNinja Operations with our customers, developing integrated retailer partnerships to deliver first class results against key operating metrics (product availability, service & cost)  

• Own the execution of monthly order and shipment plans to deliver revenue objectives, leading action plans to address risks and capitalize on opportunities  

• Streamline cross-functional processes across channels and customer accounts to eliminate inefficiencies and maximize service  

• Advance order management tools, technologies and reporting capabilities in partnership with Global teams and retailers  

• Manage a team responsible for after sales service across markets, advancing French Repairability Index scores across brands and driving reverse logistics efficiency  

• Support Demand Planning and Commercial teams with forecasting processes across key retailers, to deliver accurate order planning and seamless new product launch execution  

• Take ownership of additional markets and channels as requested and partner with leaders in other business functions to drive operational initiatives  

What You'll Bring:  

• Proven leadership experience across customer supply chain, order management, logistics, and demand and supply planning within organizations known for world-class supply chain capabilities.  

• Track record of leading in a matrix structure and fostering value-driven partnerships with external customers  

• Expertise in S&OP/IBP processes and comprehensive end-to-end supply chain knowledge.  

• Strong ability to leverage KPIs and data analytics to identify trends, improve processes, and deliver measurable improvements.  

• Exceptional problem-solving skills with the ability to structure complex issues and develop effective solutions.  

• Collaborative mindset with a proven track record of building effective long-term relationships across internal and external teams.  

• Clear and impactful communication skills, both written and verbal, with the ability to influence stakeholders at all levels.  

• Strong work ethic with a results-driven approach, ensuring follow-through on commitments.  

• Willingness to adopt a hands-on approach, demonstrating adaptability and urgency in response to shifting priorities.  

 #LI-HYBRID