Senior Manager 3PL and Parcel Carrier

3PL and Parcel Carrier Senior Manager, EMEA Logistics 

This is a remote role, although a regular presence is required in Corby and Northampton, with some travel to our Leeds office. 

About the role 

We are seeking a results-driven and experienced Senior Manager, Logistics to lead and oversee all aspects of third-party logistics (3PL) warehouse operations and parcel carriers supporting both B2B and D2C fulfillment. This role is critical in ensuring operational excellence, meeting key performance indicators (KPIs), driving continuous improvement initiatives, and managing vendor relationships to support scalable and cost-efficient logistics operations that meet or exceed customer service expectations. 

The ideal candidate will have a strong background in logistics and supply chain management, with demonstrated success in managing outsourced warehouse operations, carrier management, optimizing processes, and delivering against operational and financial goals.  Experience in both B2B and D2C operations is a must. 

What You'll Do: 

Carrier Management UK & EU 

• Manage day-to-day relationships with parcel carriers across UK and Europe 

• Lead carrier selection, onboarding, and offboarding processes 

• Develop and execute parcel carrier strategy aligned with business objectives 

• Monitor market trends, capacity, and service offerings to optimize carrier mixTrack and report carrier KPIs including on-time delivery, claims, damage rates, and service exceptions 

3PL Warehouse Operations UK 

• Oversee daily operations of 3PL-managed distribution centers, ensuring efficient inbound, storage, outbound, and returns processing. 

• Serve as the primary point of contact between the company and third-party logistics providers. 

• Ensure operational processes are aligned with company standards, compliance requirements, and customer service expectations. 

Performance Management & KPIs: 

• Define, monitor, and report on operational KPIs such as on-time shipping, order accuracy, inventory accuracy, dock-to-stock time, and cost per order. 

• Conduct regular performance reviews with 3PL partners and internal stakeholders to track progress and resolve issues. 

• Drive accountability and service improvements through data-driven performance management. 

Budget & Cost Control: 

• Partner with Finance and Logistics team members to develop and manage the annual logistics budget, including warehousing, labor, and transportation-related costs. 

• Identify and implement cost-saving opportunities while maintaining or improving service levels. 

• Analyze monthly variances and ensure financial targets are met or exceeded. 

Vendor Relationship Management: 

• Build and maintain strong, collaborative relationships with 3PLs and other logistics service providers. 

• Lead vendor selection, onboarding, contract negotiation, and service level agreement (SLA) development. 

• Ensure vendors are compliant with company standards, safety requirements, and regulatory obligations. 

• Partner with Procurement and Finance to develop and execute Requests for Proposal (RFP’s) to identify and select 3PL partners, as required. 

Continuous Improvement: 

• Lead and support continuous improvement projects to optimize warehouse layout, processes, inventory accuracy, labor productivity, and order fulfillment. 

• Leverage Lean, Six Sigma, or similar methodologies to reduce waste and improve operational efficiency. 

• Collaborate with cross-functional teams (e.g., IT, procurement, customer service) to drive supply chain innovation and systems integration. 

What You'll Bring: 

• Bachelor’s degree in Supply Chain, Logistics, Operations Management, or a related field; MBA or advanced degree is a plus. 

• 7+ years of experience in logistics or warehouse operations, including significant experience managing 3PL partners. 

• Proven success in managing budgets, vendor relationships, and large-scale logistics operations. 

• Strong analytical and problem-solving skills, with a data-driven approach to decision-making. 

• Experience with WMS, TMS, and ERP systems; proficiency with Excel and logistics analytics tools. 

• Excellent leadership, communication, and collaboration skills. 

• Ability to manage multiple priorities in a fast-paced, dynamic environment. 

OTHER REQUIREMENTS 

• Travel Required - up to 25% 

• Flexible work schedule to accommodate virtual meetings with other regions