Senior Retail Operations manager

Senior Retail Operations Manager

Leeds (LS15) / Hybrid - Tues/Wed/Thurs in office 

What you'll do: 

The Senior Retail Operations Manager will play a pivotal role in ensuring the seamless execution of the order-to-cash process for retail accounts throughout the UK and the EU. This individual will provide strategic leadership and guidance to the Retail Logistics / Order Management team, fostering strong relationships with internal stakeholders and key retail partners. This role will lead initiatives stemming from system implementation, driving efficiency and effectiveness throughout the organization.

• Lead and support Retail Logistics Coordinators and Team Leaders
• Coach and develop team for improved performance and accountability
• Implement best practices for smooth retail logistics operations
• Monitor key performance indicators for enhanced customer experience and continuous improvement
• Collaborate with cross-functional teams to resolve order process issues
• Analyze operations for recommendations on improvement
• Collaborate with IT and operations for testing new solutions
• Provide technical support and training
• Identify and implement strategic solutions for process inefficiencies

What you'll bring:

• Excellent leadership and motivational skills. 
• Proven track record of leading teams in an operations context and work in a fast-paced environment. 
• Strong analytics and problem-solving skills. 
• Proven ability to develop innovative solutions for increased productivity. 
• Results oriented, focused on the outcome for the team and the company. 
• Strong interpersonal skills-able to effectively influence and lead others. 
• Excellent communication skills both written and verbal. 
• Highly collaborative with the ability to engage and lead meetings and interact with different departments throughout the organization. 
• Capable of setting and managing multiple priorities in parallel and delegate task. 

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