Fall 2025: Community Manager Co-op (July through December)

**Please note this role is for a Fall (July to December 2025) co-op or post-graduate internship no more than one year removed from graduation.

As a Community Manager Co-op, you will be the primary liaison between our brand and our community of customers, followers, and enthusiasts. You will be responsible for nurturing relationships, facilitating discussions, and fostering a positive and supportive environment within our online communities. The ideal candidate will be passionate about our brand, highly communicative, and adept at building and maintaining relationships.

Key Responsibilities:

• Implement a community engagement strategy to grow and nurture our online communities across various platforms, including but not limited to social media, forums, and online groups.
• Actively monitor and respond to community feedback, inquiries, and discussions in a timely and professional manner, representing our brand voice and values.
• Cultivate and maintain relationships with community members, influencers, and brand advocates to foster loyalty and advocacy.
• Create and curate engaging content, including posts, polls, contests, and events, to stimulate interaction and participation within the community.
• Collaborate with cross-functional teams, including marketing, customer support, and product development, to gather insights and feedback from the community and advocate for their needs and preferences.
• Identify and leverage opportunities for user-generated content, testimonials, and case studies to showcase the value and impact of our products or services.
• Monitor community trends, sentiment, and engagement metrics to measure the effectiveness of community initiatives and inform future strategies.
• Stay informed about industry trends, best practices, and emerging technologies related to community management and social media.

Qualifications:

• Excellent written and verbal communication skills, with the ability to communicate effectively with diverse audiences and adapt to various communication styles.
• Strong interpersonal skills and the ability to empathize with community members, address concerns, and resolve conflicts diplomatically.
• Proficiency in social media management and analytics tools.
• Creative thinking and problem-solving abilities, with a proactive and results-driven mindset.
• Passion for our brand and industry, with a genuine interest in building relationships and fostering community engagement.
• Ability to work independently and collaboratively in a fast-paced, dynamic environment.