Senior Analyst, CX Analytics and Insights

SharkNinja is seeking a motivated individual who is passionate about and understands the value of delivering an exceptional consumer experience through powerful data insights. The Senior Analyst will be hands-on in building Power BI dashboards and should be proficient in Data Analysis Expressions (DAX). The Senior Analyst must provide valuable and actionable insights to the Customer Experience leadership team on how to improve the business/strategy while maintaining the highest standard of customer/consumer service. The Senior Analyst, CX Analytics and Insights is also responsible for communicating and presenting pathways for continuous improvement for the Consumer Excellence Team. These recommendations may take the form of new processes, KPI introductions, new deep dive analysis and business transformation projects. 

This role is open to remote work.  

Responsibilities: 

• Create and continuously enhance PowerBI dashboards.  

• Provide day to day quantitative analysis, as requested by Executives or Management. Work with different data sources, proceed to analysis, and share results with stakeholders. 

• Prepare Daily/ Weekly / Monthly reports for key executive meetings, that provide actionable insights vs. just the data, in a clear and concise manner. 

• Be proactive with data findings to shape the future of Consumer Excellence, not being comfortable with the status quo. 

• Capable of summarizing complex data to be presented/shared in a simple comprehensible way for SharkNinja executives via PowerPoint. 

• Represent the voice of the Consumer Excellence team in cross functional meetings and represent own area of specialization with confidence and purpose. 

• Participate fully as a member of the team and contribute to a positive and inclusive work environment. 

Requirements: 

• Advanced proficiency in PowerBI and DAX required.  

• Advanced proficiency in Excel and Power Point required.  

• Ability to create visualizations of data trends to present to cross functional teams and management. 

• SQL proficiency is also expected in this role with Python being an asse 

• Comfortable presenting to front line associates and to C-Suite executives. 

• Experience with AI transcript analysis and Sediment Analysis. 

• Able to work with substantial amounts of data and easily identify meaningful trends. 

• Adapts well to change and manages time effectively to meet deadlines. 

• Bachelor's degree preferred. 

• Previous experience in the durable goods category a definite asset.